Proprietary Platform

The MateSuite Ecosystem

The complete operating system for IT. Four systems, one data model, one login — engineered in-house so the platform our own engineers run your estate on is the same platform you get access to.

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Ecosystem Architecture

Four applications sitting on one shared platform layer. Identity, tenancy, audit and automation are solved once — not re-implemented per tool, and not glued together with brittle integrations.

Layer 04 · Access

Client portal · Engineer console · Mobile client · Public API & webhooks

Layer 03 · Apps

MateDeskTicketing

MateConnectRMM

MateMailEmail

MateDocsKnowledge

Layer 02 · Platform

Multi-tenancy Identity & SSO RBAC Audit log Automation engine Notifications Reporting

Layer 01 · Infra

Containerised deployment · Encrypted data at rest · Automated backup and restore testing · Regional data residency

01 / ITSM CORE

MateDesk

Multi-tenant helpdesk and ticketing built for service providers first — every client isolated, every SLA enforced, every conversation on the record.

Tenant isolationSeparate queues, branding and data boundaries per client organisation.

SLA engineResponse and resolution targets with automatic escalation paths.

Routing rulesConditional assignment by client, category, asset or on-call rota.

Client portalSelf-service submission, status visibility and approval workflows.

Asset linkageTickets bound to the exact endpoint MateConnect is reporting on.

Open APIREST endpoints and webhooks for pipelines and external systems.

02 / ENDPOINT

MateConnect

Advanced RMM and remote endpoint management. Know the state of every managed device, and change it without interrupting the person using it.

Live telemetryHealth, disk, memory and service state streamed from each agent.

Patch managementStaged rollout rings with maintenance windows and rollback.

Scripted remediationTriggered playbooks that fix known faults before a ticket is raised.

Remote accessAudited sessions with consent prompts and full activity trails.

Zero-touch setupNew laptops enrol, configure and hand over without a technician.

InventoryHardware, software and licence records kept current automatically.

03 / COMMS

MateMail

Secure corporate email hosting with delivery authentication and retention handled as policy, not as an afterthought.

Authenticated deliverySPF, DKIM and DMARC configured and monitored per domain.

Retention policyPer-mailbox rules for archival, legal hold and disposal.

Threat filteringInbound scanning for phishing, spoofing and malicious payloads.

Domain managementMultiple domains and aliases administered from one console.

04 / KNOWLEDGE

MateDocs

Internal SOPs and knowledge base. Runbooks live next to the tickets that use them, so the fix and the documentation never drift apart.

Versioned runbooksEvery procedure change tracked, reviewable and reversible.

Ticket linkageAttach an SOP to a ticket type so the right steps surface first.

Scoped visibilityInternal-only, client-visible or public articles from one source.

Structured searchFind procedures by client, asset class or failure mode.

Why we built it ourselves

IOne data modelA ticket, a device and a runbook reference the same records. No sync jobs, no reconciliation, no drift between tools.

IINo licensing cliffPricing does not reset because a vendor changed tiers, and features are not withheld behind an enterprise plan.

IIIWe fix it directlyA defect or a missing capability is a commit in our repository, not a support ticket queued behind someone else's roadmap.

See MateSuite in operation.

We'll walk you through the live platform against your own service scenarios — not a canned demo tenant.

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